Starcraft Bunkhouse Travel Trailer w/Rear Corner Bath Including Tub/Shower & Toilet, Separate Sink w/Med. Cabinet, J-Steel Sofa Slide, Rear Corner Dbl. Bed w/Dbl. Bed Bunk Above, Booth Dinette w/Overhead Cabinet, Refrigerator, Dbl. Kitchen Sink, 3 Burner Range, Microwave Oven, Front Queen Bed, Shirt Wardrobes w/Chests Below, Pass-Thru Storage in Front, 18' Awning & More!
Features
Features
Standard Features 2012
25 New (2012) Features
Fastway Flip automatic jack foot (Starcraft Exclusive)
STARMAXX front pass-thru storage area
Light in front storage compartment
Tool hooks in front storage compartments
Champagne colored slideout sidewalls
4" taller entry door now 30" x 72"
Auto changeover LP regulator for LP bottles
Amber light at the entry step
2 switches for exterior security lights (bedroom and living area)
Deep oversized kitchen sink
Upgraded faucet and pullout sprayer
Kitchen sink cover w/integrated drying rack
Storable kitchen cutting board
Double over double beds in bunk area (select models)
Larger 30" x 15" window for top double bunk area (select models)
600 lb. rating on the double bunk
Pull-out laundry basket under bed
Porcelain toilet vs. competitor's plastic
Black tank sprayer
Redesigned entry handle
Redesigned fender skirt
New LP bottle cover with easy access top
Closable furnace vent in bathroom
All linoleum is glued down to eliminate cracking
All cabinetry gimp has been eliminated
Decor
Three new decors
Cedar
Mocha
Safari
Upgraded Bourbon Glazed Beech Wood cabinetry
New Upgraded Vinyl Flooring
New coordinated Ebony Fusion counter-tops
Changes / Enhancements
New aerodynamic front profile design
New Evergreen mattress
Upgraded radius corners
30% lighter than comparable innerspring mattress
Developed to give you the support of an innerspring mattress with the comfort of foam.
Hypoallergenic and anti-microbial
Environmentally friendly - 100% recyclable
Upgraded swivel glider chairs
Redesigned Entertainment Center on 256BHS, 329BHU and 309BHL
Upgraded decorative light package
Changed to lumber core stiles with screwed stile construction
Added two deep drawers to 309BHL and 329BHU
Changed to pocket doors on 256BHS, 309BHL and 329BHU (includes bunkroom on this model)
Added Lambrequin Legs to Valances
Added a kitchen backsplash
Upgraded slideout fascia
Enhanced our outside kitchen with microwave and TV prep
Standard on 309BHL and 329BHU
Spare tire w/carrier is now standard
Roof ladder is now standard
Improved screen door
Customer Convenience Package
13,500 BTU or 15,000 BTU A/C w/wall thermostat
6 gal. gas/electric DSI water heater
ABS tub surround
Bathroom power vent
Double 30-lb. propane gas bottles with regulator
Exterior speakers, high-output marine-grade (2)
Front diamond plate
Microwave oven with carousel
Outside shower
Tub/shower skylight
Water heater bypass system
Construction
1/2" plywood dinette, bed and bunk platforms
2" x 3" longitudinal floor joists on 16" -18" centers
3/8" decking on roof
5/8" tongue-and-groove plywood main floor decking
81" living room ceiling height
I-Class cambered structural-steel I-beam frame
Lumber core stiles with screwed stile construction
One-piece seamless rubber roof material
Roof rafters, constructed of residential-style tapered 4-1/2" trusses
Exterior
15" Goodyear radial tires
30" main entry door
Bumper with drain hose carrier and end caps
Carefree patio awning
Chrome hub caps
E-Z Lube axles
Fastway flip automatic jack foot
Galvanized steel wheel wells (insulated on non-slide models)
Outside steel wheel wells (insulated on non-slide models)
Outside kitchen with microwave, sink, 2-burner stove and TV prep (309BHL & 329BHU)
Prep for outside grill
Propane gas bottle cover, made of molded ABS
Radius-cornered fiberglass entrance door with screen door
Roof ladder
STARMAXX pass-through storage with tool hook and courtesy light
Spare tire with tire carrier
Rain guttering, molded with drip spouts
Stabilizer jacks (4)
Step light at entry door
Heat, Power and Water
120 G.F.C.I. protected exterior receptacle
A/C Chill grille
Auto-ignition furnace with wall thermostat
In-floor ducted heat
Systems monitor panel
Water system winterization kit
Interior
312-coil innerspring bedroom mattress with 1" padding
Ball bearing drawer guides 50 lb. capacity with full-drawer extension
Bourbon Glaze beech wood doors and drawers throughout
Cable and satellite TV prepped
Crank-up digital TV antenna with signal booster
Marine-grade table leg and pedestal base
Multi-media sound system AM/FM/CD stereo with MP3 input jack
Overhead cabinetry in slideout room above sofa
Pleated night shades
Porcelain toilet with foot flush
Roof-mounted antenna for radio
Kitchen
3-burner range with 9,000 BTU Super Burner
6 cu. ft. flush-mount refrigerator
Acrylic deep bowl sink
Backsplash
Bourbon Glazed (beech wood) doors and drawers throughout
Deep drawers (2) under dinette booth (select models)
Extra large picture window at dinette
High rise faucet with pullout sprayer
Oversized oven
Range hood with light and exhaust fan (select models)
Sink cover with integrated dry rack
Spice rack, built-in under kitchen sink (select models)
Storable cutting board
Options
Canadian Standards
Customer Convenience Package
6 gallon gas/electric water heater, 13,500 BTU A/C, ABS tub surround, bathroom power vent, double 30 lb. LP gas bottles with auto changeover, Exterior speakers (2), front diamond plate, microwave, outside shower, tub/shower skylight and water heater bypass system
Customer Convenience Package w/15,000 BTU A/C
Premier Package
26" LCD TV, CD/DVD with MP3 input jack, electric patio awning, electric tongue jack, large folding grab handle, raised panel cabinetry and raised panel refrigerator doors
Premier Package
32" LCD TV, CD/DVD with MP3 input jack, electric patio awning, electric tongue jack, large folding grab handle, raised panel cabinetry and raised panel refrigerator doors
Queen Bed w/Bunk
Free Standing Table w/Four Chairs
Hide-A-Bed
Swivel Rocker Chair (2) in Lieu of Door-Side Sofa
Arctic Package
Insulated, heated and enclosed underbelly, foil insulation in roof and slideout floors
Premier Package
Ledgestone Fireplace, 32" LCD TV, CD/DVD w/MP3 & iPod input jack, electric patio awning, electric tongue jack, large folding grab handle, raised panel cabinetry and raised panel refrigerator doors
See us for a complete list of features and available options!
All standard features and specifications are subject to change.
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What Other Customers Are Saying
Excellent Customer Service
Great experience with Hiemstra. We live an hour east of Toronto - but it was definitely worth the drive to deal with Hiemstra!
Doug
Excellent Customer Service
I just thought I'd drop you all an overdue note to express my thanks and appreciation. My experience during the trade-in and purchase process of my Keystone 5th Wheel was to say the least, refreshing.
I have never had any sales team take as much time and provide so much advise. The honest rapport and
Wayne
Excellent Customer Service
Hi, we recently purchased a used Travel Trailer at Hiemstra Trailer Sales. Our salesman and Jim who did the orientation were nothing short of amazing. They went over every square inch of the trailer and replaced anything that was necessary to put it in perfect shape. We were not pressured or rushed
Paul
We are here to help,
call us at 613-599-3940 or
Contact Us
Big Country RV is not responsible for any misprints, typos, or errors found in our website pages. Any price listed excludes sales tax, registration tags, and delivery fees. Motorized vehicles interest is figured at the rate of 8.99%. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Please contact us @613-599-3940 for availability as our inventory changes rapidly. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available.
See What Our Happy Customers Have To Say
Click the site links to see all reviews
Brad Amell
Dealing with Big Country RV was a pleasure!
Paul, was incredible to work with. Paul, took care of our every need, question or concern. We ran out of there thinking we stole the trailer from Paul, JK.
A Hugh thank you to everyone at Big country for their amazing customer service and focus on a customer first approach with a friendly welcoming atmosphere!
I would definitely recommend going in to see Paul and team for your next camping purchase. They will treat you like familyβ¦The family members you still talk to.
Thanks again Big Country!
Brad, and family.
Yesterday, our family went to Big Country RV to take a look at an RV for the up-coming season. It has been our life-long bucket list item to travel our beautiful country and show it to our daughter while making lasting memories. We had no intention of buying; we were merely going out to see one RV that caught our eye on Big Country RV's website.
The moment we walked-in we were served with a smile, professionalism and were made to feel welcome. The representative Michael Krkik took the time to get to know us, ask us about our needs and when he was done asking questions, he suggested for us to view the very same RV we were coming to see (without him knowing). We never felt pressured to make a deal or to buy, though the price and deal was too good to pass up. Big Country RV and their GM Paul Curry made sure it was the right deal for our family.
Shawn Murphy was great at explaining what guarantees we could purchase in order to offer peace of mind to our family. Again, we never felt pressured; he took the time to offer us the products he thought we would be interested in based on our needs. It was reassuring to us that we were purchasing a 2018 model and Big Country RV was ready to offer us complete peace of mind. They have confidence in the quality of the products they sell.
If you are looking for an RV in the upcoming season, don't wait until the craziness of the season starts. Go in, take advantage of the quiet season to get a head start. Based on our experience you will leave with a great deal and peace of mind.
THANK YOU BIG COUNTRY RV
Andrew, Valerie and Audrey.
It was easy to make a decision after looking at the Grand Design Imagine 2025 line up. Hook ,line and sinker...done! The team looked after us like royalty. Easy to work with to come up with an agreement. This is the second trailer we purchased from them and would recommend them without hesitation. Thanks to Paul and his team in getting this done.
I wanted to drop a shout out to both Victoria Tibbits and Mike Krkic at Big Country RV. It is because of them that I am now the proud owner of my perfect travel trailer. I have been waffling for a while now on pulling the trigger on a new trailer. When they had a unit come in on trade that was the exact floorplan that I was looking for, they immediately thought of me and let me know to come take a look. Long story short - that trailer didn't spend much time on their lot - it's mine now... :) Both Mike and Victoria were super helpful in the process and there were not high pressure sales tactics. Just helpful knowledge and advice along the way. The fact that they kept me in mind and knew exactly what I was looking for is why I now have the rig that I do. Many thanks folks!!!
We bought a Prolite Profile 2022 and it was a first time trailer buyers. Shannon is one of the best seller we had the opportunity to meet. She went out of her way to not only explain what we needed to know but making sure all of our concerns were addressed. She just had that genuine empathy we are all looking for in a seller.
There was a misunderstanding about the date of the pick up and the General Manager made sure the trailer was ready so we would not miss our planned get away. We could not believe how they managed to rectify the situation very quickly. We are forever grateful.
The client experience is simply awesome and I would recommend it to anyone who wants to buy in confidence.
Big Country RV helped make my trip fantastic. James was a pleasure to deal with. He took the time to understand my needs, and was able to provide a fantastic rental option.
My husband and I had the pleasure of working with Victoria in purchasing our Renegade, Vienna. She was very knowledgeable and if she couldn't answer a question, she was quick to do the research. She went over and beyond her duties to make sure that we were comfortable with our decision making. Her pleasant demeanor was very much appreciated. Working with Shawn and Paul was also a pleasure. We would highly recommend Victoria and Big Country RV. Great service!
We totally forgot when writing our first review, and we are not sure why, but a big thank you goes out to Ryan for his extensive and very important briefing on the overall use of the RV.
My wife and I visited this store on our way to our trailer, for the sole purpose of exploring a "Grand Design" trailer. we were promptly met by a sales rep, Roger, who asked what we were looking for, we told him, and he took us through a few different units before showing us a Grand Design. once we were shown these Grand Design trailers, it wasn't a matter of should we trade in, but on which one! these are absolutely amazing trailers. we traded our 5th wheel for a Grand Design 315RLTS, and have absolutely not looked back. the fit and finish is phenomenal, everything about the trailer is amazing. but, whats most important here is the dealership. in my opinion, these are highly skilled sales and service staff. the sales team had excellent product knowledge and super friendly. financing, Jaime! again, amazing experience, and ofcource, can't forget about Paul. and Shawn, these two came to visit my trailer to give me a more accurate trade in value. These two even got stung by wasps while checking out our trailer! Who else is willing to travel to make a sale in the RV world??? means a lot! once the deal was done, we met another amazing person, Dave. This gentleman came to remove our trailer, and deliver our new one. again, super knowledgeable, and super friendly . I'm sure I'm forgetting other individuals who helped us, to those, and to everyone else at Big Country RV in Carleton place, Thank you ever so much, we look forward to doing more business with you. Cheers, Eric + Janice
My spouse and I purchased a trailer in January 2024 but had it delivered to our campsite in April - the team was wonderful in storing our trailer for the few month until we had it delivered for camping season.
Shortly after we started camping, we noticed a big issue with our trailer. We contacted the manager who took our concerns extremely seriously, and worked so diligently in finding us a solution. We cannot thank this team enough for listening our concerns and actioning quickly so that we were not disrupted as much with our camping season. As a young family, this was a first big purchase for us, and we so appreciate the excellent customer service that ensured we had a safe, functioning trailer for us and our little children to camp in all summer.
Shoutout to the manager Paul and our sales rep Shawn.
We have just purchased our second trailer at Big Country RV Center in Carleton Place. This is the place to purchase a trailer or motorhome. The inventory is outstanding and the service is even better. All the staff is very accommodating and friendly. Why go elsewhere when you have everything you are looking at BIG COUNTRY IN CARLETON PLACE. SEE PAUL THE MANAGER AND TELL HIM .......... BOB AND JOAN SENT YOU.
I highly recommend Big Country in Carleton Place if youβre looking for a RV. We bought it in February 2024. It was delivered on time in May 2024. We experienced a couple technical issues and they came on your site resolved them within 24 hours. This is incredible service. Weβre totally satisfied. Thanks to Paul, Dave, Stan, Ryan and Roger. You guys rockβ¦!!! Thanks. Francois and Eva.
What a great place to shop for and buy an RV! Excellent selection, nice big show room, and friendly staff.
Also, general manager Paul Curry very obviously cares a lot about making sure customers are taken care of!
Much appreciated! Thank you!!
I donβt usually take the time to write a review but Shawn at Big Country RV was so amazing that I believe that anyone wanting to buy an RV should make the trip to go see him! He went above and beyond from the moment I walked into the showroom and every step of the way. I ended up buying a trailer I hadnβt even considered looking at because I figured it was out of my price range but Shawn made sure he got it into my budget for me and Jamie got the deal done! Jamie was so helpful and so quick and made the whole experience so easy. I now have a trailer that is so much nicer then I ever imagined and at a price so much better then anything else I looked at any other dealerships, even models that were way older!! If you are looking at buying an RV I would highly recommend going to see Shawn as I know you will walk away as happy as I did!
Very happy with the purchase of our new travel trailer! Michael was fabulous, explained things in detail and gave us all the options to make an informed purchase we were happy with. Paul and Jamie were both very friendly and went above and beyond to ensure we were satisfied with the trailer and the price. Didn't feel pressured to purchase and overall an excellent sales experience. Thank you everyone!
We recently purchased our new RV from Big Country and we have nothing but great things to say about Paul and his team. This is our third rig so we arenβt new to the rv world, but this was our first experience with Big Country. We knew what we wanted in our new rig and had it narrowed down to a few models. Big Country had what we were looking for and I did my homework on what the going price was. We were given the best price going for this particular model. Big Country gave us a very fair trade in value for our old rig as well. We had lots of questions regarding parts and upgrades to the new rig. Dave in the parts/service dept was incredibly patient and honest with his answers. We had what we needed quickly. We will definitely go back to Big Country in the future for any questions and work we want done. A big thank you to Paul, Dave and Jamie. Youβve definitely earned our trust and we will be return customers.
My husband and I had a great experience dealing here. Bought the new truck camper and everyone from the sales people to the service dept. we're great. Thanks again Sean.
The team here are amazing and very patient!! As a family looking at a new trailer with no idea what we were doing they were amazing and helpful! They worked very hard to get us a deal and price we were comfortable with! Shout-out to Roger, Paul and Jamie for making our camping dreams come true!! π
Had an absolute best experience at Big Country RV! Our sales rep Shawn was very informative and a great help showing us everything we needed for our new trailer. The show room was perfect for my young children with a little play area and yummy popcorn special thanks to Paul! Most definitely recommend!
Excellent service! Furnace broke down midwinter and they arrived immediately to assess and repair same day. Furthermore, they managed the claim directly, and pushed for the maximum coverage through our extended warranty. This extra service unexpectedly resulted in zero outlay for us. Could not recommend more! Thank you. Jen & Coop.
Many thanks to Dave Yurik and the Service center team at Big Country RV in Carleton Place.
We had a failed leaf spring on our trailer, stranding us near Carleton Place.
We called Big Country RV and received very prompt Roadside assistance. He enabled us to get back to Big Country RV where they fixed our trailer very promptly and professionally. The service was excellent and timely.
Great job, Big Country RV!
The service technicians have been incredible to deal with. We were heading out for our road trip and they were able to get us in last minute and help fix an issue with our water tank to get us back on the road right away.
These people are amazing. Customer service that is beyond any expectation. We went to the RV show in August, meet with Jamie Long. He showed us all the units we were interested in. No pressure sale. Once we decided on buying a Durango 5th wheel. He walked us through the process of trading our 2023 Grand Imagine in. We then met Paul for financing, another above & beyond no pressure great guy. All the paperwork was completed within an hour. The sold sign was put on and we were giving an appointment to pick up that Friday. Our walk though & demo was done with Darrel. Another top notch guy. He showed us everything from top to bottom. No one rushed us with anything.
On Saturday August 26th we were doing our maiden voyage in Delta. We had no water, Dave the service manager came down and fixed everything very quickly. Can't say enough of how amazing these people are. We would highly recommend them for any RV needs.
We were 8 days into a cross Canada trip when we had a major issue with our motorhome. Big Country was the closest service shop. They got us in right away ordered parts and had us on our way the next day. Everyone in the service department were excellent. Thank you
We stopped in today with no intention of buying. We were greeted by Jamie, who spent countless hours with us this afternoon. He answered every question we had and took us to see many options. From there, we broke down what worked best for us. He was fun, easygoing and cared about what we wanted. So thank you Jamie!
From there we were introduced to Paul, the finance βguruβ. He explained all our options, e.g. payment and warranty, to include the final process for delivery of the trailer. He gave us an awesome deal! Thank you Paul!
Really an awesome team to work with. So now we are proud owners of a 2023 Flagstaff Super Lite Travel Trailer! I highly recommend Big Country RV.
Our trailer had a problem when we heading out for our road trip to the State. The signal lights of the trailer wasnβt working. We thought maybe we would need to cancel the trip. Luckily we went to Big Country, Dave went above and beyond to help. He diagnosed the problem in 2 mins. He changed the wire of the signal system and installed anti sway bar for us. Their whole team worked together to help us. All the things done in 2 hours and then we were good to go! The towing experience became much better after the installation of anti sway bars. Thanks Dave, If not you, we wonβt be able to go on for our annual family trip. The price of the service are very very reasonable. Highly recommend this RV shop and service center.
We have to give a big shout out to Dave Yurick & Kelly from Big Country RV for exceptional service in the repair of our Palomino trailer and the efficiency of this team. We highly recommend Big Country RV and their General Service Manager and Kelly his Service Advisor. Dave is extremely knowledgeable of the industry. We appreciate his diligence and dedication. Thank you π
We had an electrical issue with our motorhome while camping in Ottawa on the May ong weekend. The service team took our unit without an appointment and got us up and running in an hour. Best RV Service ever!!
Great experience with Big Country RV. When spending the money on an RV you not only look at quality of the RV you are purchasing but at the follow up service provided when required. A++++ experience with Jonathan. He was not only professional, friendly, and knowledgeable, but explained everything in laymanβs terms for me to understand. He was not only the right person for the job but a great spokesperson for Big County RV. Every interaction with Big Country RV since our purchase solidifies our decision to do business with them. Thank you all.
Jonathan was just here fixing alot of plumbing and water issues. He was so professional and explained everything he was doing. I've had many technician's here before but no one comes close to the service ans knowledge he has. Thank you Jonathan for your amazing work
A fun easy going sales staff willing to help find the perfect RV for us. Service was fantastic giving us a complete walk through the unit and making sure we knew how to operate all the equipment.
The only reason Iβm giving a 5 star review comes down to one great technician (Jonathan) and the before sales service. Jonathan was so considerate and was genuinely interested in helping me with my current trailer issues. He went out of his way, coming to my trailer on his own time, after working hours, to resolve several issues that had occurred during the closing up of my trailer. If I could, Iβd have given him 10 stars. Another member of the team (sales rep Bob) was friendly, courteous and very patient while helping me find a trailer that would meet my personal needs. But this is where the good experiences ended. As once my trailer was delivered, the problems began:
I bought my 2022 RV to live in, during the summer months, at a friendβs cottage.
During the first two weeks in the trailer the TV either didnβt work at all or kept cutting out every couple of minutes and then shut down. I made several attempts to resolve the issue and even with Bellβs assistance the problem continued. I finally decided to take the tv off the retractable shelf it was installed on and discovered the HDMI cord was pinched. This seemed to be the result of an improper installation as the cord was being pinched each time I retracted the the unit.
I then started having issues with the refrigerator either being too warm or too cold and same with the freezer. A couple of weeks later water started pooling in the bottom of the fridge. I would mop it up but it continued to pool. I made several calls and trips to the dealership with my concerns and was told to just keep adjusting the fridge and freezer settings and check to see if drain hose was plugged up with ice. Turns out there wasnβt a drain hose. So, I made an appointment to have a technician (Jonathan) come out and check it. He found a burn mark in the freezer, which resulted in the melting of a small tray, deforming it. This was the cause of the water overflowing and draining into the fridge. He said it couldnβt be fixed and put in a request to have a new fridge installed. Iβm still waiting to hear back from the dealership on this.
During the winterizing and closing up of my trailer I discovered the switch for the banquet pop out didnβt work. When I called service to see if there was a manual crank I was told there wasnβt one. So now Iβm left with one pop out not closed completely and Iβm concerned about water potentially getting in. I checked YouTube, in hopes of finding a solution to this issue, but was unsuccessful and by now Big Country was closed. So, I decided to go back to Ottawa and deal with it another day. Turns out there was a manual crank after all and that service had advised me on the wrong model. After locking up and about to leave Iβd forgotten something in the trailer and while attempting to open the screen door, it wouldnβt open. I made several attempts but was unsuccessful. By now, Iβm in tears and completely overwhelmed with anxiety.
Iβd already paid Big Country to have my trailer towed to the lot next door and didnβt want to pay again to have it towed back to the dealership for service, considering everything Iβd been dealing with in the first three months of living in my βnewβtrailer.
What should have been an enjoyable experience turned into an emotional nightmare!
Amazing service from shopping to buying our trailer! We got our new trailer today and they got a service manager to come to out campground to fix the toilet so we can use have water. Amazing service and very grateful!!!! Thank you!!! Highly recommended!!!!
Sales process was fine. Delivery experience wasn't great, however Big Country was responsive and attended to and corrected the issues that were identified.
Thanks again!
Overall I had a great experience here. From the first viewing of the trailer, to the financing department and the pickup walk through.
I did feel like I was maybe being a bit not taken seriously due to my age when I got to the financing department, but once I got approved that changed.
The guy who did the walk through was really nice too, and was thorough with everything.
I would definitely come back here if we ever decide to upgrade.
My experience here was the best Hugh is the man you want to see about a trailer, Chris and Hugh are 2 of the best people I have had the chance to meet.
We would like to thank Michelle and Sarah for the great work in showing us the trailer and then the paperwork. The service guy who showed me the trailer, sorry forgot your name, but you did a great job. And the GM Carl who answered any of our concerns. I know we will be back when we decide to upgrade. Great experience!
This was a five star experience all around. Michelle was fantastic to work with. She was very patient and willing to answer all of our questions for us. We cannot wait to pick up our home away from home in the spring. π
The entire team deserves five stars as well. Everyone we spoke with was lovely to deal with.
~The Champagnes
My husband and I were looking for a trailer that we could pull behind our SUV that could accommodate our family. We have 2 kids and plan to hit the road this summer. Hugh He was incredible! Hugh went above and beyond to find us the trailer that was right for us. He has great communication skills and is willing to go the extra mile to ensure your happy. This was our first time purchasing a trailer. Hugh was very knowledgable. He nevered ever forced a sale or became pushy. The service here is incredible..I highly recommend coming the Big Country RV to purchase your first or millionth trailer. You won't regret it.
Thanks agains
Mel
very good experience with Hugh on the telephone, up front and very honest, would not hesitate, to do business with Hugh in the future at Big Country RV!! As always Happy camping!!
Great experience shopping at Big Country RV. We were warmly welcomed by Tyler Moffatt who patiently answered all our questions fully. We bought a beautiful trailer and are absolutely thrilled to have dealt there. Thanks also to GM Ramon Vakill and Nick Dove. Nice people with quality products and pricing.
Just purchased a new RV and the experience was very positive. Worked with Hugh Colton as the salesperson and he was extremely helpful, knowledgeable, and met all of our requests. They have a ton of selection in stock with lots of options. Great team to work with! Excellent spot if you are in the market for an RV, or any other camping needs.
Had the best experience ever! We have been to a few RV dealerships and they do not come close to the service we reveived from Big Country Carleton place
We innitialy started on the phone and spoke to Hugh he made sure we didn't travel 1h30 for nothing, he made sure he could provide us with something we were looking for
Once we arrived we were looking for a fifth wheel but he explained to us that our pickup would be tested to the max and we would be disappointed if we would puchase a fifth wheel without this knowledge
He suggested a travel trailer in the same size and would be much lighter to haul
He did not pressure us at all, je just wanted to offer us other options
We appreciated his transparency and honnesty that we finaly purchased a travel trailer which saved us quite a bit of $$
We are looking forward to our travel in the spring
Thank you Hugh for your advice and expertise and honnesty
We will recommend your dealership to anyone interested in byuing an RV
Also a big thank you to Chris for finalising the deal with us. You guys made sure we were happy with our purchase and well informed
Thank you big Country we are most grateful
Janet
My family and I cannot say enough great things about our experience with Big Country RV. From our first email with Michelle, to making the 6 hour drive to view a used class C, to a couple days later leaving with a brand new class A, we have never experienced such amazing care and support from a sales and service team. Unlike any other dealership, Big Country treated us like family and truly looked out for our best interests. I would recommend going with the team at Big Country RV, no matter how far away. Thank you Michelle, Chris, Tyler, Ramin, Blair, Dave and the whole Big Country RV Team.
My wife and I rented a RV near Toronto and this was our first time out in one. We found ourselves in Kanata and noticed that the cover for the bathroom vent had ripped off in the wind going down the highway. Given that it was the day after Thanksgiving it was quite cold and it was also raining. Rain was in the forecast overnight as well. The RV we rented would have seen water damage and been impossible to heat overnight. We called around several locations and went right to the RV Canada Service location as directed by our rental support team. They told us they couldn't get it repaired that day (this was at 2pm in the afternoon). I explained we had our 1 year old son with us and also two dogs. They still wouldn't help. Once I called Big Country they immediately said it wouldn't be a problem and to come right over. We did and they got us fixed up and back on the road. My family was safe, comfortable, our rental didn't get damaged from rain and we were able to stick to our schedule!
Thanks again!
Craig Twofoot
We purchased our very first trailer in Aug..we had to take it for a couple of test drives b4 we wanted to leave a review. Thank you thank you soo much to the whole staff, you guys were exceptional in finding us exaxtly what would suit us best, when we really didnt know lol! The staff were friendly, helpfull, and made us feel comfortable! As well as we are Veterans, so they gave us a discount and honoured my Status card.
We still have a cusion with a small fix and when i called they said no problem bring it in..we just have to get it in.
So again thank you..were happy campers!!
The staff and management at Big Country recently helped us purchase a new trailer for our family. From choosing the right floor plan right through to delivery day we received great service and really appreciated all their efforts.
Good job Big Country!
We traded in our camper van and purchased a trailer. Great service. Very friendly people and great deals. We do not hesitate to recommend them to others.
Great service by very friendly and responsive staff. I did not by any RV there, just went for a small lock for my compartment door, however I found prices for parts very competitive.
Huge thank you to Kovadis and Ramin and Chris for their excellent customer service. They went above and beyond to get my family a great deal on our trailer!
A huge thank you to Big Country RV for the superior customer service in my very first purchase of a camper trailer! They went above and beyond for my family and ensured we were 110% completely satisfied with our purchase. I am a skeptic person when it comes to sales (and whatβs promised) and they put my mind at ease and assured me that I was getting everything included. This dealership is 110% honest and forthcoming. We have visited a few other dealerships in the Ottawa area and they do not compare to Big Country RV.
A special thank you to Ramin (The Store Manager), our sales person Kovadis, the finance managers Chris & Diane.
You guys are seriously beyond a 5 star rating. β€οΈ
Had great experience dealing with Big Country RV. Service was great, very welcoming. Traded our current trailer for a used trailer and will only pick up in the spring, so will provide another update once we leave the lot. But thus far, no complaints
We just bought our first travel trailer from Big Country RV and couldn't be happier. When we arrived to look at different models we were very lucky to have Kovadis as our salesman. He was knowledgeable on the different types of trailers we would be able to pull with our vehicle and what we were interested in. We ended up with a beautiful 2020 26 foot flagstaff ultralite. I truly feel he got us the best deal ever. He works for his customers that's the kind of person you need when your making a big ticket purchase like this. This trailer is well loved by our Labradoodle Winnie as well! Happy Trails, Thank You Big Country RV
Wonderful experience, fell in love with the Flagstaff epro line of trailers. Kovatis was so friendly and knowledgeable about the trailers. Ended up buying an Epro 19fd trailer to haul with my Ford Escape sport that can handle 3500 lbs.
My wife and I just purchased our 2020 Keystone Premier 22'. Hats off to the entire team. Bob (Our salesperson) was extremely helpful in finding us exactly what we were looking for. Faysal (In finance) was fantastic and did an awesome job. He explained everything in great detail and we actually laughed through the process which is usually the painful part when it comes to making large purchases. Dave (Service Manager) has been more than accommodating when it cam to our questions and needs. Ramin (General Manager) addressed any minor concerns we had with a prompt reply to our requests. You CAN NOT go wrong doing business with these guys. They are top notch.
Excellent place to buy an RV!!! Bought our fifth wheel here and the level of service and honesty is beyond amazing. I canβt say enough good things about Reg. He is an excellent and informative sales rep and with Reg the support doesnβt stop when you drove off the lot. Thank you Reg and the whole team for making our experience perfect!
Big Country (Reg and Faysal) were absolutely AMAZING. They really helped us out during this horrible flood season when we were flooded out of our house. Thanks Guys
I came in this morning to just browse as I am looking at getting a motor home in the near future. I was greeted by Tyler, he was very professional and friendly, he understood I wasnβt looking to buy today and still took the time to show me a few different models! Really enjoyed my visit and will definitely return when Iβm ready to purchase a motor home.